Privacy Policy

Introduction

FastChop Logistics Limited (FastChop, we, our, us) provides a digital logistics platform that connects users with food vendors and enables convenient ordering, payment, and delivery of products and related services (Services).

We value your trust and are committed to protecting your personal information and ensuring transparency in how we collect, use, disclose, and safeguard your data. This Privacy Policy (Policy) explains how we handle your personal information in connection with your use of our Services, website, and mobile applications.

By accessing or using any of our Services, you acknowledge that you have read, understood, and agreed to the terms of this Policy in addition to our Terms of Use. If you have any questions, please contact us at support@fastchop.com.

1. Collection of Personal Information

FastChop collects only the personal data necessary to provide and improve our Services. We may obtain information from you directly, automatically through your use of our platforms, or from third parties when permitted by law.

1.1 Information You Provide Directly

We may collect personal information when you:

• Create an account or register for any FastChop Services;
• Make a purchase or request delivery;
• Subscribe to updates, newsletters, or promotional communications;
• Contact our customer service team for inquiries or complaints;
• Participate in promotional offers or campaigns; or
• Otherwise communicate with us.

1.2 Information Collected Automatically

When you use our website, applications, or digital interfaces, we may automatically collect technical data such as your device details, IP address, browser type, operating system, location data, and usage activity.

1.3 Information from Third Parties

Where permitted by law and with your consent where required, we may obtain additional information about you from verified third-party sources such as fraud-prevention agencies, credit reference organizations, or business directories.

2. Categories of Personal Information Collected

The specific information we may collect includes:

• Identity details (e.g., full name, date of birth, gender);
• Contact information (e.g., email address, phone number, delivery address);
• Payment and billing information processed through secure third-party systems;
• Order and transaction history;
• Device information such as operating system, model, network provider, and unique identifiers;
• Location data derived from GPS, Wi-Fi, or IP-based signals to enable accurate delivery; and
• Information obtained through linked third-party accounts (e.g., social media logins).

Where you provide information about other individuals (for example, alternate delivery recipients), you confirm that you have obtained their consent to share such information with FastChop.

3. Cookies and Tracking Technologies

FastChop uses cookies, pixels, and similar technologies to improve user experience and tailor our Services to your needs. Cookies are small data files placed on your device that help us recognize you, remember your preferences, and understand how you use our platform.

You can adjust your browser settings to reject cookies or notify you when they are being sent. However, disabling cookies may affect certain functionalities of our Services.

Cookies do not contain personally identifiable information and do not harm your device.

4. Use of Personal Information

We process your personal information to:

• Provide and manage the Services requested by you;
• Authenticate users and verify identity;
• Facilitate payments and deliveries;
• Enhance user experience and develop new features;
• Comply with applicable laws and regulatory requirements;
• Prevent fraud and ensure platform security;
• Provide customer support and resolve complaints;
• Conduct analytics and improve operational efficiency;
• Communicate important service updates and promotional information (where permitted); and
• Fulfil other purposes disclosed to you and consented to at the point of collection.

FastChop does not sell, rent, or trade your personal information to third parties.

5. Lawful Basis for Processing

FastChop processes your personal data based on one or more of the following legal grounds:

• Performance of a contract between you and FastChop;
• Compliance with a legal obligation;
• Protection of your vital interests or those of another person;
• Pursuit of our legitimate business interests (such as fraud prevention or service improvement); and
• Your explicit consent where required by law.

6. Consent and User Rights

By creating an account or using FastChop Services, you consent to the collection and processing of your personal data as described in this Policy.

You may withdraw consent at any time by contacting support@fastchop.com. However, withdrawal of consent may limit your access to some or all of our Services.

Under applicable data protection laws, you have the right to:

• Request access to your personal information;
• Request correction or deletion of inaccurate or outdated data;
• Object to certain processing activities;
• Request data portability where technically feasible; and
• Withdraw consent for processing based on consent.

Requests to exercise these rights can be made by email to legal@fastchop.com.

7. Disclosure of Personal Information

We may share your personal data with trusted third parties for legitimate business purposes, including:

• Subsidiaries, affiliates, and service providers who support our operations;
• Delivery partners, payment processors, and vendors involved in fulfilling your orders;
• Professional advisers, auditors, or insurers;
• Law enforcement or regulatory bodies where disclosure is required by law; and
• Entities involved in any merger, acquisition, or corporate restructuring of FastChop.

All third parties who process personal information on our behalf are contractually required to maintain confidentiality and use the data only for authorized purposes.

8. Communication and Interaction

FastChop may retain records of communications made through its platform, including chat and email correspondence, for security monitoring, training, and dispute resolution. By using these communication features, you consent to such recording and use.

9. Location Services

To provide delivery and vendor-matching functionality, FastChop may request access to your location data through your device settings. Location access can be modified at any time via your device preferences.

If disabled, certain FastChop Services may not function properly or be available.

10. Storage, Security, and Retention

FastChop implements robust physical, administrative, and technical safeguards to protect your personal data from unauthorized access, misuse, or loss. This includes data encryption, restricted access controls, and secure transmission protocols (SSL).

Personal information is stored on secure servers managed by FastChop or authorized service providers, which may be located within or outside Nigeria.

11. Direct Marketing

We may contact you with updates, special offers, or vendor promotions relevant to your interests. You can opt out of receiving such communications at any time by using theunsubscribe option in emails or by contacting support@fastchop.com.

Even if you opt out of marketing messages, you may still receive service-related communications (e.g., delivery updates or payment confirmations).

12. Third-Party Services and Links

Our website and mobile applications may include links to third-party websites or services that operate independently of FastChop. We are not responsible for the privacy practices, content, or data handling of such third parties.

We encourage you to review their respective privacy policies before providing any personal information.

13. Access, Correction, and Deletion Requests

You may request access to, correction, or deletion of your personal data by submitting a written request to legal@fastchop.com. We may require verification of your identity before processing such requests.

FastChop may retain limited data after account deletion where necessary to comply with legal obligations, resolve disputes, or prevent fraud.

14. Disclaimer

FastChop Logistics Limited acts as a logistics intermediary that connects users with independent vendors. While we take steps to ensure vendor reliability, FastChop is not responsible for representations or warranties made by vendors or for the quality of products supplied by them.

15. Data Protection Officer

In compliance with the Nigeria Data Protection Act (NDPA) 2023, FastChop has appointed a Data Protection Officer (DPO) to oversee compliance and address privacy concerns.

For any inquiries, please contact:
Data Protection Officer
Email: legal@fastchop.com

16. Updates to this Privacy Policy

This Policy may be reviewed and updated periodically to reflect changes in law, technology, or our operations. Any updates will be published on our website and mobile applications, and the effective date will be revised accordingly.

We encourage you to review this Policy periodically to stay informed about how we protect your information.

17. Governing Law

This Privacy Policy shall be governed and construed in accordance with the laws of the Federal Republic of Nigeria. In the event of any conflict between this Policy and applicable law, the provisions of the law shall prevail.