Privacy Policy

Last Updated: December 23, 2025

This Privacy Policy is prepared with reference to the Nigeria Data Protection Act (NDPA) 2023 and applicable Nigerian regulations.

Fastchop (“Fastchop”, “we”, “us”, or “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information when you access or use our website, mobile application, or related services (collectively, the “Services”).

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to all users of the Fastchop platform and all interactions with our Services.

2. Personal Data We Collect

2.1 Information You Provide

  • Identity and Contact Data: Name, phone number, email address
  • Delivery Data: Delivery address and optional live location
  • Account and Order Data: Order history and preferences
  • Support Communications: Emails, chats, or calls with customer support

Where you provide personal data relating to another individual, you confirm that you have obtained the necessary consent to do so.

2.2 Automatically Collected Data

  • Technical Data: IP address, device type, operating system, app version
  • Usage Data: Interaction logs used to monitor performance and improve services

2.3 Payment Information

Payments are processed by licensed third-party payment providers. Fastchop does not store or process card or bank account details.

3. Lawful Basis for Processing

Fastchop processes personal data on one or more of the following lawful bases under the NDPA:

  • Performance of a contract
  • Consent (for optional features such as marketing communications and live location)
  • Legal obligation
  • Legitimate interests, including fraud prevention, platform security, and service improvement

4. How We Use Personal Data

Personal data may be used to:

  • Operate and manage user accounts
  • Process and deliver orders
  • Communicate service-related notifications
  • Improve platform functionality and customer experience
  • Prevent fraud and ensure security
  • Comply with legal and regulatory obligations

5. Data Sharing and Disclosure

Fastchop does not sell, rent, or trade personal data.

Personal data may be shared only with:

  • Delivery personnel, limited to information required to complete delivery
  • Payment processors for secure transaction handling
  • Technology service providers supporting infrastructure and hosting
  • Legal or regulatory authorities where required by law
  • Business successors in the event of a merger, acquisition, or sale, subject to this Privacy Policy

All third parties are contractually required to protect personal data.

6. International Data Transfers

Where personal data is processed or stored outside Nigeria, Fastchop ensures that appropriate safeguards are implemented in line with NDPA requirements.

7. Cookies and Tracking Technologies

Fastchop uses cookies and similar technologies to:

  • Maintain user sessions
  • Remember user preferences
  • Improve platform performance

Users may disable cookies through their browser or device settings; however, some features of the Services may not function properly.

8. Your Data Protection Rights

Subject to applicable law, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of personal data
  • Object to or restrict certain processing activities
  • Withdraw consent where processing is based on consent

Requests may be submitted to legal@fastchopapp.com. We aim to respond within legally prescribed timelines.

9. Location Information

Live location tracking is optional and used solely to enhance delivery accuracy. You may enable or disable location access at any time through your device settings.

10. Data Retention

  • Active Accounts: Personal data is retained for as long as the account remains active
  • Deleted Accounts: Personal data associated with deleted accounts is removed or anonymized within a reasonable period, subject to applicable legal, regulatory, and operational requirements
  • Legal Retention: Certain records may be retained for up to six (6) years to comply with Nigerian legal and regulatory obligations

11. Data Security

Fastchop implements appropriate technical and organizational safeguards, including:

  • Industry-standard encryption (SSL)
  • Secure third-party payment processing
  • Periodic security reviews
  • Optional two-factor authentication

12. Children’s Privacy

Fastchop does not knowingly collect personal data from individuals under the age of 16.

13. Contact and Complaints

Data Protection Officer (DPO) Email: legal@fastchopapp.com

You also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC).

14. Changes to This Privacy Policy

Fastchop may update this Privacy Policy from time to time. Material changes will be communicated through the Services.

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